Terms of Service

1. Scope

These terms apply to all contracts for the use of the SaaS service CitePeak between David Reinfelder ("Provider") and its customers. The offer is directed exclusively at businesses within the meaning of § 14 German Civil Code; consumers are excluded. Conflicting customer terms are rejected.

2. Subject matter & service

CitePeak provides informational analytics on brand visibility across AI answer engines (mentions, share of voice, sentiment, citations). Data comes from official APIs and is non-deterministic; no specific accuracy, completeness or outcome is owed. The analyses are not legal, tax or investment advice.

3. Registration & conclusion of contract

Use requires an account. The customer warrants that it acts as a business and provides accurate information. The contract is concluded upon completing registration or selecting a paid plan.

4. Prices & payment

The prices stated at the time of order apply. Under § 19 German VAT Act (small-business rule) no VAT is charged. Billing is handled by the payment provider Stripe. Paid plans can be taken monthly or yearly (paid in advance). Where a free trial (e.g. 7 days) is offered, it can be cancelled at any time during the trial; otherwise, after the trial ends the subscription automatically continues as the selected paid plan and is billed at the stated price. Discounts/coupons apply only subject to their respective terms.

5. Term & termination

Subscriptions run monthly or yearly (as selected) and can be cancelled at any time effective at the end of the current billing period (in the dashboard or via the Stripe customer portal). An ongoing free trial can be cancelled at any time at no cost. The right to extraordinary termination for cause remains unaffected.

6. Customer obligations / prohibited use

The customer keeps its credentials confidential and uses the service lawfully only. Reports may not be used to make false, misleading or disparaging statements about third parties. Brand names are used nominatively for comparison only.

7. Availability

The provider strives for high availability but owes no specific availability (no SLA). Maintenance, force majeure and disruptions at third parties (in particular AI APIs) may temporarily limit use.

8. Indemnification

The customer indemnifies the provider against third-party claims arising from the customer's misuse or unlawful use of the service or reports.

9. Liability

The provider is liable without limitation for intent and gross negligence and for injury to life, body or health. For ordinary negligence the provider is liable only for breach of an essential contractual duty (cardinal obligation) and limited to the typical, foreseeable damage. Strict liability for initial defects under § 536a(1) German Civil Code is excluded. Otherwise liability is excluded. Liability under the German Product Liability Act remains unaffected.

10. Data protection

Processing of personal data is governed by our privacy policy. We offer a data processing agreement (DPA) to business customers on request.

11. Changes to these terms

The provider may amend these terms with effect for the future and will inform the customer in good time (e.g. by email). If the customer does not object within a reasonable period and continues to use the service, the amended terms are deemed accepted.

12. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction for all disputes arising from this contract is — where the customer is a merchant, a legal entity under public law or a special public-law fund — the provider's registered seat. Should individual provisions be invalid, the remainder of the contract remains effective.

13. Abuse reports

Every public report page includes a report function. We review substantiated reports within 24–48 hours and remove content where appropriate.

Last updated: June 2026. These terms were prepared with care but do not replace individual legal advice.